Orange Consultancy

Industry PP3

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PP topic: CUSTOMER

Specialist: F. Alev BILGE

 

Content topics:

Major Fashion Trends in Consumer Behaviour

What’s The New Self?

Customer Experience Journey

Customer Experience Management-CEM

Metrics for CEM

 

Language: English or Turkish

 

Interesting for Starters or Mid level participants. Topic contents are different for each participant type.

 

Duration of the PP:

• Total 15 hours (3 hours/evening in 1 week)

• Total 21 hours (7 hours/day in 3 days)  

• Total 10 hours (weekend program-5 hours/half day in 2 days)

 

Optional decisions for conditions of you/your organization for location, hospitality food/drink offers. 

 

***Program hem İNGİLİZCE hem de TÜRKÇE olarak mevcuttur.